All orders placed and packed before 2pm are sent via next day delivery.

Delivery

• Orders placed and paid before 1pm each working day will be shipped the same day.
• We aim to dispatch orders placed and paid before 3pm the same day however sometimes this is not always possible.
• All orders placed after the cut off will be dispatched next working day.
• We do not dispatch any items on Saturday or Sunday so any orders placed after cut off on a Friday will be dispatched the following Monday.
• We do not dispatch any items on bank holidays. Any orders placed on a bank holiday weekend, will be dispatched the following Tuesday upon us re-opening.
• Once your order has been received, we will send you confirmation of your order via email.
• Orders over £150.00 will qualify for free DPD Tracked Next Day Delivery.
• Orders under £150.00 will not qualify for free shipping, but will still be sent via DPD Tracked Next Day Delivery.
• International orders will be sent via UPS (fees may apply depending on size/weight of delivery and location of order).
• For international orders the buyer assumes responsibility over their purchase once it has left our distribution centre. Please check your local laws, any items refused by customs in the country of delivery and those your purchase may travel through are out of our control and may be destroyed. Items not cleared through customs may be returned to us or they may be destroyed by customs at their discretion. In the event of a missing international order that is not returned to us we reserve the right to not issue a refund or replacement.

Returns

For refunds and returns, contact us using our returns page.

Please note:

Refunds are only issued on unused items in its unopened/undamaged packaging. If your item is faulty we can only issue a replacement or a credit note. Items that have been returned as faulty will be sent back to you if we find nothing is wrong with the item or if the problem is due to your mishandling/abuse of the product. It’s your responsibility to return the items to us and needs to be done promptly at your cost.

Returns accepted up to 30 days from date of purchase, after 30 days a faulty item must be returned to the manufacturer directly.

A return will not be accepted for stock that has gone out of date in your possession.

Cancellations

If you choose to cancel your order, you have within 14 days of receiving your order. Please find our online cancelation for here.

They are pre-filled pod packs designed exclusively for use with the Aero 7000 kit. Each pack allows the device to remain in use while customers replace only the pod + refill combination, supporting repeat purchases.

Each pack includes a 2 ml pre-filled pod plus a 4 ml refill container, uses mesh-coil technology, offers up to approximately 7,000 puffs, and is filled at 20 mg (2 %) nic-salt strength.

Pods are filled with 20 mg (2 %) nic-salt e-liquid and come in a broad range of flavour options including Berry Cooler, Blue Razz Lemonade, Fizzy Cherry, Fresh Mint, Gummy Blast and more.

Because the device is retained and only the pod/refill unit is replaced, these pods promote repeat visits and flavour-switching behaviour. They simplify inventory (one device SKU, multiple flavour SKUs) and increase lifetime value of each device sold.

They give your shop a strong trade product: trusted brand, high puff-count value for customers, simplified stocking and ongoing pod-replacement revenue streams. This helps drive both initial device sales and continuous consumable sales.