All orders placed and packed before 2pm are sent via next day delivery.

Delivery

• Orders placed and paid before 1pm each working day will be shipped the same day.
• We aim to dispatch orders placed and paid before 3pm the same day however sometimes this is not always possible.
• All orders placed after the cut off will be dispatched next working day.
• We do not dispatch any items on Saturday or Sunday so any orders placed after cut off on a Friday will be dispatched the following Monday.
• We do not dispatch any items on bank holidays. Any orders placed on a bank holiday weekend, will be dispatched the following Tuesday upon us re-opening.
• Once your order has been received, we will send you confirmation of your order via email.
• Orders over £150.00 will qualify for free DPD Tracked Next Day Delivery.
• Orders under £150.00 will not qualify for free shipping, but will still be sent via DPD Tracked Next Day Delivery.
• International orders will be sent via UPS (fees may apply depending on size/weight of delivery and location of order).
• For international orders the buyer assumes responsibility over their purchase once it has left our distribution centre. Please check your local laws, any items refused by customs in the country of delivery and those your purchase may travel through are out of our control and may be destroyed. Items not cleared through customs may be returned to us or they may be destroyed by customs at their discretion. In the event of a missing international order that is not returned to us we reserve the right to not issue a refund or replacement.

Returns

For refunds and returns, contact us using our returns page.

Please note:

Refunds are only issued on unused items in its unopened/undamaged packaging. If your item is faulty we can only issue a replacement or a credit note. Items that have been returned as faulty will be sent back to you if we find nothing is wrong with the item or if the problem is due to your mishandling/abuse of the product. It’s your responsibility to return the items to us and needs to be done promptly at your cost.

Returns accepted up to 30 days from date of purchase, after 30 days a faulty item must be returned to the manufacturer directly.

A return will not be accepted for stock that has gone out of date in your possession.

Cancellations

If you choose to cancel your order, you have within 14 days of receiving your order. Please find our online cancelation for here.

These are pre-filled pod units designed exclusively for the IVG Smart MAX 10K device. They let end-users swap only the pod/refill combination while retaining the original device, fostering repeat pod purchases.

Each pack contains a 2 ml pre-filled pod plus a 10 ml refill container (≈12 ml total) and delivers up to ~10,000 puffs. Features include mesh-coil technology for consistent flavour, a draw-activated format and compatibility with the Smart MAX 10K device.

The pods are filled with 20 mg (2 %) nic-salt e-liquid. A wide flavour range is offered - fruits, menthol/ice, drinks and candy-style - giving retailers strong choice for customer palettes.

These replacement pods create ongoing repeat-business by encouraging customers to return for flavour refills rather than a whole new device. They simplify inventory (device SKU + multiple flavour SKUs) and bolster value perception.

They support solid margin potential: trusted brand (IVG), high puff-count value for customers, and streamlined inventory management - one device supports many flavour pods. This helps your shop tap into the “value + flavour” segment of the market.